Shipping & Delivery

We ship to all major cities and towns across Nepal, including:

• Kathmandu Valley (Kathmandu, Lalitpur, Bhaktapur)
• Pokhara and surrounding areas
• Chitwan and Bharatpur
• Biratnagar and Eastern Region
• Birgunj and Central Terai
• Nepalgunj and Western Region
• Dhangadhi and Far-Western Region

For remote areas, please contact us to confirm delivery availability.

Order Processing: 1-3 business days

Once you place an order, we process and pack it within 1-3 business days. You will receive a confirmation email when your order is shipped.

During peak seasons or promotional periods, processing time may extend to 4-5 business days.

Delivery times are estimates and may vary due to weather conditions, strikes, holidays, or other unforeseen circumstances.

Additional Fees: Shipping fees, handling charges, and other delivery-related fees are exclusive of the product price and will be added to your total order amount.

Free Shipping: Available for orders above NPR 2000 within Kathmandu Valley and above NPR 3000 for other areas.

All deliveries are handled by trusted third-party courier services. We work with multiple delivery partners to ensure reliable service across Nepal.

Important Note: We are not responsible for delays or issues caused by the delivery service provider. However, we will assist you in tracking and resolving any delivery-related issues.

Our delivery partners include:

• Domestic courier services
• Express delivery companies
• Local delivery partners

Once your order is shipped, you will receive:

• Tracking number via email/SMS
• Courier partner details
• Estimated delivery date

You can track your order using the tracking number on our website or the courier's website.

Required Information:

• Complete delivery address with landmark
• Active phone number (required for COD orders)
• Preferred delivery time (if applicable)

Delivery Process:

• Delivery person will call before arrival
• Please ensure someone is available to receive the package
• Check package condition before accepting
• Sign or provide receipt confirmation

If delivery fails due to:

• Recipient unavailable: Second attempt will be made next business day
• Incorrect address: Additional charges may apply for re-routing
• Recipient refuses delivery: Order will be returned to sender

Additional Charges: Failed delivery attempts may incur additional fees ranging from NPR 50-200 depending on the courier partner.

Currently, we do not offer international shipping. We only deliver within Nepal.

For international inquiries, please contact our customer service team.

If you experience any shipping issues:

• Contact us immediately at info@shirsha.com.np
• Call us at +977 9851364429
• Provide your order number and tracking details

We will work with our delivery partners to resolve the issue as quickly as possible.