Terms of Service

We strive to provide accurate descriptions and images of our products. However, we do not warrant that product descriptions, colors, information, or other content of the website are accurate, complete, reliable, current, or error-free.

All products are subject to availability, and we reserve the right to discontinue any products at any time without notice.

All prices are displayed in Nepalese Rupees (NPR) and are inclusive of applicable taxes unless otherwise stated. We reserve the right to modify prices at any time without prior notice.

We offer multiple payment methods:

• Cash on Delivery (COD): Pay when you receive your order
• Online Payment: Secure payment via available online payment gateways
• Prepayment: Some products may require full payment before shipping

All payment information is encrypted and secure. Payment must be made in full before product shipment for non-COD orders.

We aim to process and ship orders within 1-3 business days. Delivery times vary based on your location within Nepal. Standard delivery typically takes 3-7 business days.

Third-Party Delivery Service: All deliveries are handled by third-party courier services. We are not responsible for delays or issues caused by the delivery service provider.

Additional Fees: Shipping fees, handling charges, and other delivery-related fees are exclusive of the product price and will be added to your total order amount. These fees vary based on your location and order size.

Risk of loss and title for all merchandise ordered on this website pass to you when the merchandise is delivered to the shipping carrier.

7-Day Return Policy: Returns are valid within 7 days of delivery for limited returnable items. Products must be returned without any damage, in their original packaging, and accompanied by proof of purchase.

Non-Returnable Items: Certain items such as perishable goods, intimate products, customized items, and products marked as non-returnable are not eligible for return unless defective.

Return Conditions: Items must be unused, undamaged, and in the same condition as received. We reserve the right to reject returns that do not meet these conditions.

Refunds will be processed within 5-7 business days after we receive and inspect the returned item.

When you create an account on our website, you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials.

You agree to notify us immediately of any unauthorized use of your account. We are not liable for any loss or damage arising from your failure to protect your account information.

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Shirsha and is protected by copyright and other intellectual property laws.

You may not reproduce, distribute, modify, or otherwise use any content from our website without our prior written consent.

You may not use our website for any unlawful purpose or in any way that could damage, disable, or impair the website. Prohibited activities include:

• Using the website for fraudulent purposes
• Interfering with or disrupting the website or servers
• Attempting to gain unauthorized access to our systems
• Posting or transmitting malicious code or viruses
• Violating any applicable laws or regulations

In no event shall Shirsha, our directors, employees, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products.

Our total liability for any claims arising from your use of the website shall not exceed the amount you paid for the product(s) in question.

If you have any questions about these Terms of Service, please contact us: